Terms of Service

1. General Provisions

1.1. These Terms of Service (hereinafter "Terms") define the rules for using the website available at easf.eu (hereinafter referred to as the "Service"), in accordance with the Polish Act on Provision of Electronic Services of 18 July 2002 (Journal of Laws 2002, No. 144, item 1204, as amended).

1.2. The Service enables completion of the European accident statement form - either jointly by two parties involved in an accident or individually by a single party (solo mode).

1.3. Use of the Service is voluntary and free of charge. The User does not bear any costs in connection with using the Service.

1.4. The owner and administrator of the Service (hereinafter "Administrator") is Aleksander Posmyk, conducting business under the name:

AXG
ul. Graniczna 29
40-017 Katowice, Poland
Tax ID: 9542462380
REGON: 241606204
Verify in CEIDG ↗

Contact email: info@easf.eu

Phone: +48 32 255-25-87

1.5. Before using the Service, the User is required to read and accept these Terms and the Privacy Policy.

1.6. The Electronic Service Contract may be concluded in multiple languages. The list of available languages is displayed on the Service's website.

2. Definitions

• User - a natural person using the Service to fill in the accident statement form.
• Consumer - a User who is a natural person using the Service for purposes not directly related to their business or professional activity, within the meaning of Article 22¹ of the Polish Civil Code.
• Privileged Entrepreneur - a natural person concluding a contract directly related to their business activity, when the content of that contract indicates that it does not have a professional character for that person, within the meaning of Article 385⁵ of the Polish Civil Code. The provisions of these Terms concerning Consumers apply accordingly to Privileged Entrepreneurs.
• Session - a joint working session created by two Users to fill in the form.
• Form - an electronic form of the joint accident statement compliant with European standards.
• PDF Document - a generated and emailed document containing the completed form.
• Electronic Service Contract - a contract concluded at a distance between the User and the Administrator by means of the Service, without the simultaneous physical presence of both parties.

3. Type, Scope, and Terms of Electronically Provided Services

3.1. The Administrator provides the following electronic services free of charge:

• Creating a collaborative session for two accident participants
• Real-time collaborative completion of the European accident statement form
• Generating a PDF document from the completed form
• Sending the PDF document to the email addresses provided by the Users

3.2. Using the Service requires:

• A device with Internet access and a modern web browser (current versions of Chrome, Firefox, Safari, or Edge) with JavaScript and WebSocket support enabled
• An active Internet connection
• A valid email address (for receiving the PDF document)
• Acceptance of these Terms and the Privacy Policy

3.3. The User undertakes to:

• Provide truthful and accurate information
• Use the Service in accordance with the law and good practices
• Not engage in activities that may disrupt the functioning of the Service
• Not share session access data with third parties (except the other accident participant)

3.4. The service is deemed fully performed upon the successful generation of the PDF document and its delivery to the email address(es) provided by the User(s).

3.5. Functionality and compatibility of the digital service:

• The Service is provided as a web application accessible through a standard web browser - no additional software installation is required
• Real-time collaboration requires a stable Internet connection with WebSocket support
• The generated PDF document is in PDF format and can be opened with any standard PDF reader (e.g. Adobe Acrobat Reader, built-in browser PDF viewer, or equivalent)
• The Service does not employ technical protection measures (DRM) that limit the use of the generated PDF document
• The Service is compatible with current versions of Chrome, Firefox, Safari, and Edge browsers on desktop and mobile devices
• The Service requires JavaScript to be enabled in the browser
• Interoperability: the Service operates as a standalone web application and does not require integration with any third-party hardware or software beyond the web browser and Internet connection described above

3.6. The Service uses cookies and similar technologies for its proper functioning. Detailed information on the types of cookies used, their purpose, and management options is available in the Cookie Policy.

3.7. The User acknowledges the following risks inherent to using electronic services:

• The risk of unauthorized interception or modification of data transmitted over the Internet by third parties
• The risk of receiving unwanted electronic messages (spam)
• The risk of malware or other threats from third-party software that may affect the User's device
• The risk of phishing attacks or other fraudulent activities by third parties impersonating the Service

The Administrator applies appropriate technical and organizational measures to minimize the above risks, but cannot fully eliminate threats inherent to the use of the Internet.

3.8. It is prohibited to provide content of an unlawful nature through the Service, including content that violates the law, the rights of third parties, or generally accepted social norms.

3.9. Any unlawful content or activities may be reported to the Administrator by email at info@easf.eu. The Administrator shall promptly review such reports and take appropriate action.

3.10. The Administrator reserves the right to temporarily suspend the availability of the Service, in whole or in part, for the purpose of maintenance, upgrades, or other technical work. Wherever possible, the Administrator will announce planned interruptions in advance on the Service's website.

3.11. The Administrator is not liable for interruptions in the availability of the Service caused by third-party infrastructure providers (including hosting, DNS, and CDN providers), telecommunications operators, or other circumstances beyond the Administrator's control.

4. Conclusion and Termination of the Electronic Service Contract

4.1. The Electronic Service Contract is concluded at the moment the User creates a new session or joins an existing session by scanning a QR code or opening a session link.

4.2. The Electronic Service Contract is concluded for the duration of the session and is terminated upon:

• Completion of the form, generation of the PDF document, and its delivery to the email addresses provided, or
• The User closing the browser window or leaving the Service, or
• Expiration of the session due to inactivity

4.3. The User may terminate the contract at any time by ceasing to use the Service (closing the browser window). Termination does not require any formalities.

4.4. The Administrator may terminate the Electronic Service Contract with immediate effect and without prior notice in the event that the User:

• Violates the provisions of these Terms, in particular by providing unlawful content or engaging in activities that disrupt the functioning of the Service
• Uses the Service in a manner inconsistent with its purpose or contrary to the law

4.5. The Electronic Service Contract does not impose any minimum duration of obligation on the User.

4.6. The content of the concluded contract is recorded in the form of these Terms, which are available on the Service's website and may be saved or printed by the User at any time. Additionally, the completed form is preserved and made available to the User in the form of a PDF document sent to the provided email address.

4.7. These Terms are made available in a manner that allows the User to store and reproduce them in the ordinary course (e.g. by saving the web page, printing it, or downloading a copy). The User is encouraged to retain a copy of these Terms for their records.

5. Right of Withdrawal

5.1. Pursuant to Article 27 of the Polish Act on Consumer Rights of 30 May 2014, a Consumer who has concluded a distance contract has the right to withdraw from the contract within 14 days without giving any reason.

5.2. By creating or joining a session, the Consumer expressly requests that the Administrator commence performance of the service immediately, before the 14-day withdrawal period expires. The Consumer acknowledges that they have been informed - prior to commencing use of the Service - that they will lose the right of withdrawal upon full performance of the service.

5.3. Upon full performance of the service by the Administrator (generation and delivery of the PDF document), the Consumer loses the right of withdrawal pursuant to Article 38, point 1 of the Act on Consumer Rights. Until the service is fully performed, the Consumer may withdraw by ceasing to use the Service.

5.4. To exercise the right of withdrawal before the service is fully performed, the Consumer may:

• Close the browser window and cease using the Service, or
• Send a withdrawal declaration to: info@easf.eu

5.5. The Consumer may use the following model withdrawal form, although it is not mandatory:

6. Form Completion Process

6.1. The User creates a new session that generates a unique identifier and QR code.

6.2. The other accident participant joins the session by scanning the QR code or opening the link.

6.3. Both Users fill in the form in real-time, each on their own device.

6.4. After completing all required fields, Users provide electronic signatures.

6.5. After signing and providing consent, the generated PDF document is sent to the specified email addresses.

6.6. By uploading photos to the Service, the User confirms that they have the right to share such images and that the photos do not violate the rights of third parties. The Administrator processes uploaded photos solely for the purpose of generating the PDF document and does not use them for any other purpose.

7. Liability

7.1. The Administrator shall make every effort to ensure the uninterrupted and correct operation of the Service.

7.2. The Administrator is not responsible for:

• The accuracy of data entered by Users - the Users are solely responsible for the correctness of the information they provide
• Legal consequences arising from the content of the completed form
• Service interruptions caused by force majeure events (natural disasters, power outages, etc.)

7.3. The User bears full responsibility for the content of the data they enter and for the legal consequences of providing an electronic signature.

7.4. Nothing in these Terms limits or excludes the Administrator's liability to the extent that such limitation or exclusion is not permitted under applicable law, in particular consumer protection legislation and mandatory provisions of the Polish Civil Code.

8. Conformity of the Digital Service

8.1. The Administrator is obliged to provide a digital service that is in conformity with the Electronic Service Contract, in accordance with Chapter 5b of the Act on Consumer Rights (Articles 43h-43q).

8.2. The digital service is in conformity with the contract if, in particular:

• Its description, type, quantity, and quality correspond to the terms of the contract
• It is suitable for the specific purpose communicated by the Consumer to the Administrator and accepted by the Administrator
• It is provided with all accessories and instructions that the Consumer can reasonably expect to receive
• It is provided in the most recent version available at the time of contract conclusion and is supplied with updates as specified in the contract

8.3. If the digital service is not in conformity with the contract, the Consumer has the right to request that the service be brought into conformity. The Administrator shall bring the service into conformity within a reasonable time from the moment of being informed of the lack of conformity, without excessive inconvenience to the Consumer.

8.4. If bringing the service into conformity is impossible or would require excessive costs for the Administrator, or if the Administrator has failed to bring the service into conformity, or if the lack of conformity is sufficiently serious, the Consumer has the right to withdraw from the contract.

8.5. Given that the Service is provided free of charge, the Consumer's primary remedy in case of non-conformity is the right to withdraw from the contract by ceasing to use the Service. The Administrator shall nevertheless make every effort to remedy any reported non-conformity.

9. Complaint Procedure

9.1. Users have the right to file complaints regarding the functioning of the Service.

9.2. Complaints may be submitted:

• By email to: info@easf.eu
• Through the contact form available at easf.eu/contact
• By post to: AXG, ul. Graniczna 29, 40-017 Katowice, Poland

9.3. A complaint should include:

• The User's contact details (name, email address)
• A description of the issue
• The date and time the issue occurred

9.4. The Administrator shall consider the complaint and respond to the User within 14 days of receiving the complaint. Failure to respond within this period means the complaint is deemed accepted (in accordance with Article 7a of the Act on Consumer Rights).

10. Out-of-Court Dispute Resolution

10.1. A Consumer has the right to use out-of-court methods for resolving complaints and pursuing claims. In particular, the Consumer has the right to:

• Apply to a permanent consumer arbitration court operating at the Trade Inspection to resolve the dispute
• Apply to the Provincial Inspector of Trade Inspection to initiate mediation proceedings for the amicable resolution of the dispute
• Seek assistance from a district (city) consumer ombudsman or a social organization whose statutory tasks include consumer protection

10.2. Detailed information on out-of-court dispute resolution procedures and access rules is available at the offices and on the websites of district (city) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Provincial Inspectorates of Trade Inspection, and at uokik.gov.pl.

10.3. The EU Online Dispute Resolution (ODR) platform was discontinued on 20 July 2025 pursuant to EU Regulation 2024/3228. For current information on out-of-court dispute resolution options, please refer to uokik.gov.pl or the relevant national consumer protection authority.

11. Personal Data

11.1. The Administrator processes personal data provided by Users in connection with the use of the Service. The legal basis for processing is the performance of the electronic service contract (Article 6(1)(b) of the GDPR) and the Administrator's legitimate interest in ensuring the proper functioning of the Service (Article 6(1)(f) of the GDPR).

11.2. Detailed information on the scope, purposes, and methods of personal data processing, as well as the rights of data subjects, is set out in the Privacy Policy, which forms an integral part of these Terms.

12. Copyright

12.1. All rights to the original elements of the Service, including copyrights to the graphic design, original source code, and original content, belong to the Administrator.

12.2. Copying, modifying, or distributing elements of the Service without the Administrator's consent is prohibited, except for personal use permitted under applicable copyright law (in particular, Article 23 of the Polish Act on Copyright and Related Rights of 4 February 1994).

13. Changes to Terms

13.1. The Administrator reserves the right to make changes to these Terms for important reasons, including changes in legislation, changes in the functionality of the Service, or changes required for security reasons.

13.2. Users will be informed of any changes through a message displayed on the Service's main page at least 14 days before the new Terms take effect.

13.3. Changes to the Terms do not affect services that have already begun (active sessions started before the changes took effect).

14. Final Provisions

14.1. These Terms and any Electronic Service Contract concluded on their basis are governed by Polish law.

14.2. For matters not regulated by these Terms, the provisions of Polish law apply, in particular the Civil Code, the Act on Provision of Electronic Services of 18 July 2002, and the Act on Consumer Rights of 30 May 2014.

14.3. The choice of Polish law does not deprive Consumers who are residents of other EU Member States of the protection afforded to them by mandatory provisions of the law of their country of habitual residence, in accordance with Article 6(2) of Regulation (EC) No 593/2008 (Rome I).

14.4. Any disputes with Consumers shall be resolved by the competent court with jurisdiction over the Consumer's place of residence.

14.5. Any disputes with Users who are not Consumers shall be resolved by the competent court with jurisdiction over the Administrator's registered office.

14.6. The Administrator does not apply any code of good practices within the meaning of the Act on Counteracting Unfair Market Practices of 23 August 2007.

14.7. These Terms come into effect on March 26, 2026.